The FC Naples (“FC Naples”) hereby provide the following season ticket agreement (the “Agreement”)

This Agreement applies to FC Naples Season Ticket Memberships (individually, a “Membership,” collectively, the “Memberships”). The breach by a Member (defined below) of any of the provisions contained herein will automatically terminate the grant of license and benefits provided by the Membership.

In this Agreement, “FC Naples” means the professional United Soccer League (“USL”) team operated by FC Naples USL LLC. "Member" or "Holder" means an individual or entity who has purchased or is in possession of a Membership for FC Naples. A "Season" shall mean a single regular season of the Club for which a Membership is purchased, as determined by such Club’s League, but shall in all circumstances include pre-season and exclude post-season games.

USL Championship and USL League One shall each be individually referred to herein as a “League” and collectively as the “Leagues.”

Paradise Coast Stadium and it’s surrounding facilities, including all surrounding parking areas, pedestrian plazas, entryways, and other ancillary areas, shall be referred to herein each individually as a “Stadium” and collectively as “Stadiums”.

The following is a summary of Season Ticket Membership benefits (“Benefits”) for FC Naples as of the date of this Agreement. These Benefits are subject to change without notice.

First rights to purchase same seats for FC Naples home Lamar Hunt US Open Cup and Scotiabank CONCACAF Champions League Matches (excluding finals)

First rights to purchase same seats for all playoff games at Paradise Coast Stadium

The ability to purchase additional tickets at a discount prior to public on-sale and throughout the season

Invites to special events and experiences

Priority access to events at Paradise Coast Stadium

By purchasing a Membership, you are joining the FC Naples Season Ticket Membership program that will renew every year under the following payment terms:

Members will have the option of selecting one of the following two payment plans:

This plan allows Members to pay 100% of the cost of their Membership in a single payment. Payment is automatically processed for the following season on Club’s designated renewal date unless Member has chosen to opt-out. This payment may be made using American Express, Discover, MasterCard and Visa (each a “Credit Card” or “Debit Card”).

 This plan allows Members to pay for the cost of their Membership for the next Season by making equal monthly payments with the final payment occurring on August 5th. Unless a Member delivers written notice of non-renewal to FC Naples, payments for each new Season will commence at Club’s designated renewal date. Each monthly payment will be automatically made by Credit Card or ACH.

*All payments are subject to a processing fee. 

All payments shall be paid by the 5th of the month when due. Each payment shall be paid, without demand, to FC Naples, LLC,  as applicable. In the event any Membership payment is delinquent for a period of ten (10) days or more, then the Member shall be liable for and agrees to pay a delinquent charge in an amount equal to $15.00 for general seating and $30.00 for any premium seat as determined by FC Naples.

By purchasing a Membership for the upcoming Season, Members agree to enter FC Naples’ automatic renewal Membership program. Under this program Membership will automatically renew at the Club’s designated renewal date for the next Season unless Member delivers written notice of non-renewal to FC Naples.

Each year, FC Naples Fan Relations Team will send a renewal notice to Members at least thirty (30) days prior to Club’s designated renewal date. This renewal notice will specify the new pricing for the Member’s tickets for the upcoming Season as well as any changes to Membership Benefits and ticketing. Any such Member who opts out of the next Season will retain Membership status for the remainder of the current Season and any Membership payments for such current Season must be paid by the Member.

If notice of cancellation is not received by FC Naples by Club’s designated renewal date, the Member’s tickets shall be automatically renewed for the upcoming Season and the Member’s first payment shall be due and payable in accordance with the payment option selected under the Agreement.

Any changes to the price of the Membership will be communicated to Members at least thirty (30) days prior to implementation. If Members desire to select a different payment plan, they may do so by informing the FC Naples Fan Relations department prior to the Club’s designated renewal date each year. No change in a payment plan will be effective until confirmed by FC Naples.

A Membership cannot be suspended for any period of time. If Member chooses to cancel the Membership for any period, the Member will need to re-establish Membership, subject to availability, and be subject to the then-current Member pricing and benefits.

By purchasing a Membership each Member expressly authorizes FC Naples to automatically, without further notice, initiate debit or credit card payments as selected by Member.

Pay As We Play Program for Additional Matches & Playoffs:

Members in good standing shall be automatically enrolled in the Pay As We Play program (“Pay-As-We-Play Program”), and shall have the opportunity to purchase tickets for certain events which fall outside the Season Ticket Membership Benefits and which may include one or more rounds of competition at FC Naples’s sole discretion, including but not limited to USL  Playoffs, Leagues Cup matches, CONCACAF Champions League matches, Lamar Hunt U.S. Open Cup/Canadian Championship matches, USL League One Playoffs and other similar matches designated by FC Naples (individually “Pay-As-We-Play Matches” and collectively, the “Pay-As-We-Play Matches”). Following the public announcement of one or multiple Pay-As-We-Play Match(es), FC Naples shall provide all Members with notice that such event(s) constitutes a Pay-As-We-Play Match and shall further provide all Members with an invoice for the price of tickets to the same Pay-As-We-Play Match(es). All invoices generated for Pay-As-We-Play Matches shall be for the same seats in the Member’s Membership for the then-current season, and the invoice shall list the per seat price for all Pay-As-We-Play Matches included in the invoice. Each Member shall further be provided with the time period and manner for providing notice to FC Naples that Member does not wish to purchase tickets for the invoiced Pay-As-We-Play Match(es) (“Opt Out”), which time period shall in no event be sooner than forty-eight (48) hours after FC Naples provides notice of the Event’s designation as an Pay-As-We-Play Match (“Opt-Out Period”). If Member does not Opt Out within the Opt-Out Period, Member authorizes FC Naples and FC Naples ticket agents to charge their credit card or bank account on file with FC Naples in Member’s account on the first date immediately following each Opt-Out Period for the full invoice amount in one lump sum (unless a payment plan is offered through the invoice). Opting Out of any specific invoice during any Opt-Out Period shall release Member’s tickets for the associated event(s) back to FC Naples for sale as part of general single match inventory for the event(s). If multiple events are offered in an invoice, for example all home USL Playoff matches, once Opting Out of the first event in the series, Member shall be Opted Out for all remaining events in that series, including but not limited to later rounds of competition, (e.g., a Conference Final), and shall not be guaranteed any subsequent opportunity to purchase tickets on a single match basis.

FC Naples owns and controls all rights to seat locations for FC Naples home games at the Stadium. Each Member obtains a license, in the form of the ticket, to use the seat location at the Stadium designated by the ticket. FC Naples, in its sole and absolute discretion, may revoke this license at any time upon refunding the purchase price printed on the ticket to the Member, OR after any misconduct by the Member or the user of Member’s ticket for any particular match (herein after referred to as a “Ticket User”), without refund. This license is granted on a game-to-game basis, and is subject to all rules, regulations and policies relating to tickets as established from time to time by FC Naples, the Stadium and US as applicable. Breach of any of the terms of this Agreement or relevant ticket policies shall entitle FC Naples to take all available legal remedies, including but not limited to revocation or cancellation of Membership.

Member understands that by accepting the Membership Agreement, Member is authorizing FC Naples to bill the Member for Membership fees in accordance with the payment selected by Member. This payment authorization shall remain in effect for so long as the Membership remains in effect. The Member understands and agrees that FC Naples, LLC and the USL Pro-2, LLC and their respective affiliates, subsidiaries and related entities, and their respective employees, volunteers, players, officers, directors, partners, owners, sponsors, contractors and other agents (“FC Naples Parties”) are not liable in any way for erroneous billing statements or incorrect charges, and that in the event of such a billing error, FC Naples’s only responsibility is to correct it after it receives notice of the error. All deposits and payments made are non-refundable.

The Member understands that it is solely the Member’s responsibility to ensure the Member’s payment information is current and to notify FC Naples of any deficiencies or changes, and that the Member’s failure to do so within the specified time frame may result in a loss of Membership privileges and potential revocation of the Membership. All payments are due on the dates specified regardless of match cancellations or rescheduling - FC Naples has a strict no refund policy regardless of match date and time rescheduling or cancellations.

FC Naples accepts American Express, Discover, MasterCard and Visa for ticket orders. Payments may be setup up through an ACH with a Member’s bank account. Checks are acceptable in advance only and may be made payable to: FC Naples, LLC, as applicable. Cash is acceptable for walk-up sales at the box office. All orders will have a processing fee of $10 per seat assessed to each order.

ALL PURCHASES ARE FINAL. NO REFUNDS OR EXCHANGES EXCEPT AS PROVIDED HEREIN. All events are subject to cancellation and rescheduling. Member shall only be entitled to a refund if an event is cancelled before the start of the event and will not be rescheduled. Notwithstanding the foregoing, THE SOLE AND EXCLUSIVE REMEDY if admission is refused or revoked is a refund of up to the ticket price set by FC Naples (the “Face Value”), unless otherwise provided below. No other damages shall be payable. IN NO EVENT SHALL THE FC Naples PARTIES BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, OR ANY DAMAGES IN EXCESS OF THE FACE VALUE OF THE TICKET. ANY DISPUTE OR CLAIM RELATED TO, OR ARISING FROM, A MEMBERSHIP OR USE OF A TICKET SHALL BE RESOLVED BY MANDATORY, CONFIDENTIAL, FINAL, AND BINDING ARBITRATION. MEMBER AND ANY TICKET USER AGREE THAT ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS AND EACH WAIVES ANY RIGHT TO LITIGATE IN COURT OR ARBITRATE ANY CLAIM AS A CLASS. THIS CLAUSE IS GOVERNED BY THE FEDERAL ARBITRATION ACT.

Each Membership shall only confer a ticket license. Member can be either an individual or business entity. If the Member is a business entity, a contact name must be provided to FC Naples. Business entities may request a change in the name of the contact person for its Membership account at any time. A request to change the contact person of an entity must be submitted to FC Naples by an authorized representative.

FC Naples’s acceptance of payments for a Membership from any individual or entity who is not identified as the account holder for such Membership does not grant any Membership rights to such individual or entity nor cause or require FC Naples to change the name of the Member on the account. Any rights or privileges associated with a Membership belong only to the person or entity identified on FC Naples’s records. FC Naples reserves the right to require that any transaction pertaining to a Membership held in an entity name be supported by appropriate authorization documents.

Membership accounts and account numbers are not transferable from one person or entity to another. The name under which an account has been purchased may not be changed, with the following exceptions: Legal name change, change in marital status, change in business name, dissolution of business, sale of business, or death of account holder. All requests for account information changes must be submitted in writing.

Except as permitted by law, Members are prohibited from transferring their Membership to any person, whether by a request to transfer an account, or by sale, gift, transfer by will or trust, property settlement, transfer to creditors, or any other means. Any attempt to sell or otherwise transfer Membership privileges to third parties may be rejected by FC Naples and may result in termination of the Membership, tickets, and Member privileges. Any court order directing distribution of the tickets to a person not identified as a Member, whether in bankruptcy or otherwise, may result in FC Naples immediately exercising its right to revoke the license represented by the tickets, including any ticket renewal privileges, upon refund by FC Naples of all amounts paid for matches that have not yet been played.

FC Naples recognizes two exceptions to the above policy. First, FC Naples will allow tickets to be transferred to a Member’s immediate family upon the death of the Member. Immediate family members shall be defined as a person's spouse and relatives by birth or marriage including siblings, parents, children, in-laws, and any financial dependents. A request to transfer Membership privileges to an immediate family member of a deceased Member must be submitted to FC Naples in writing by the deceased's personal representative or other authorized representative, and must be supported by appropriate documentation satisfactory to FC Naples in its sole discretion. Such documentation may include but is not limited to a death certificate, probate or trust documents, and proof of relationship.

Second, if the Member is a business entity, FC Naples will generally allow Membership to be transferred upon the sale or dissolution of an entity. A request to transfer season ticket privileges of an entity must be submitted to FC Naples in writing by the contact person for the Membership and must be supported by appropriate documentation satisfactory to FC Naples in its sole discretion. Such documentation may include but is not limited to corporate resolutions, asset, or stock purchase agreement, and/or dissolution documents. FC Naples reserves the right to approve or reject any such requests in its sole and absolute discretion.

Tickets or Membership Benefits or privileges may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of FC Naples. FC Naples shall have no obligation to consent.

PROMOTIONAL USE OF MEMBER IMAGE & LIMITATIONS ON MEMBER’S WORKS

Member and Ticket User agree not to create, transmit, display, distribute, exploit, misappropriate or sell (or aid in such activity) any description or account (in any form, whether text, data or visual, and including, without limitation, play-by-play data) of a match or an event for any commercial, non-personal, purpose. Member and Ticket User agree not to create, transmit, display, distribute, exploit or sell (or aid in such activity) any photographs, images, videos, livestreams, audio or other form of display or public performance or reproduction of any portion of a match or event. Notwithstanding the foregoing, Member and Ticket User agree that by using a ticket to enter the Stadium, Ticket User shall be deemed to have agreed to this Agreement and to have granted the applicable League an exclusive worldwide, irrevocable, perpetual, sub-licensable, royalty-free license to all rights associated to use, publish, edit, and alter Member’s and Ticket User’s image, likeness, voice, actions and statements in any medium including, without limitation, any audio, video, film, photographs, social media, exhibition, publication or reproduction of the match or event for any purpose without further authorization or compensation and waives all claims and potential claims relating to such use unless prohibited by law. Member and Ticket User grant FC Naples ownership of any and all intellectual property created by Member and Ticket User in violation of this Agreement.

Members agree to abide by all rules, regulations, and policies set by FC Naples the respective Leagues, and the Stadium, including without limitation, the USL Fan Code of Conduct  all FC Naples policies and Stadium rules and policies, including without limitation Paradise Coast Sports Complex policies. Members further acknowledge that they will be bound and agree to abide by any modification or amendment of the foregoing rules, regulations and policies as revised from time to time.

Each Member and Ticket User is subject to FC Naples ticket policy and respective Stadium Rules of Conduct.

All tickets remain the property of FC Naples and each is a revocable license which may be withdrawn. Admission may be refused or withdrawn, and Member or Ticket User may be immediately ejected at the sole discretion of FC Naples. Members are responsible for the actions of themselves and any individual using their tickets. FC Naples reserves the right to terminate the Membership if a Member or Ticket User engages in disorderly conduct or otherwise fails to follow Stadium rules and regulations. In such a case no refund shall be made, and the Member waives its right to any such refund.

FC Naples also reserves the right to refuse admission or eject any person who violates Club or Stadium policies or whose conduct is deemed disorderly or endangers or is perceived by FC Naples to endanger others. All persons seeking entry into the Stadium specifically consent to and are subject to inspection, including the use of metal detectors and physical pat-down inspections prior to entry.

Any Member’s or Ticket User’s belongings may be searched upon entering the Stadium, and prohibited items may be confiscated, at the sole discretion of FC Naples. By using a ticket, Member and Ticket User consent to such searches and waive any and all claims relating to such searches. If Member or Ticket User do not consent to such searches, Member or Ticket User will be denied entry or ejected from the Stadium without refund. Further, FC Naples reserves the right to refuse admission to or eject any person whose conduct, in FC Naples’s sole discretion, violates these terms and conditions, any applicable code of conduct, or is otherwise disorderly, without refund. Inappropriate behavior or abusive language may result in ejection (without refund), forfeiture of season ticket privileges, and/or other legal action. Refund to Member of the Face Value shall automatically terminate Member’s and Ticket User’s rights and all licenses to attend any event.

Any Member or Ticket User who behaves in an unruly or disruptive manner, including, but not limited to, using foul language, intoxication, vandalism, or physical or verbal abuse of other fans, Stadium or Club employees, match officials, players or coaches during, before or after a match may be ejected from the Stadium. Member is responsible for the behavior of anyone using Member’s tickets. FC Naples reserves the right in the event of unruly behavior by a Member or Ticket User to terminate the Membership without refund or other compensation.

FC Naples is not responsible for, and may refuse to honor, any duplicate or duplicated, lost, stolen, destroyed or counterfeit tickets. Tickets are not redeemable for cash and may not be used for, or in connection with, any commercial or trade purposes including, but not limited to, advertising, promotions, contests, sweepstakes, giveaways, gambling or gaming activities, without the express written consent of FC Naples and the applicable League.

Lost or stolen season ticket card(s) may be replaced at the sole and absolute discretion of FC Naples, and only to the Member. Replacement tickets may be subject to a replacement fee.

It is the Member's responsibility to notify the FC Naples Fan Relations Team of any change of address.

No refunds, exchanges or cancellations are permitted except as required by law. All matches and other events are subject to cancellation and rescheduling without refund.

FC Naples reserves the right to change the date and/or starting time of any event or match for any reason at any time in their sole and absolute discretion and no such change shall entitle the Member to a refund at any time. In the event of cancellation of an event or match, FC Naples shall not be required to issue a refund unless the match or event is not rescheduled and except as provided by law.

If a match or event is not rescheduled within twelve months of the date of the original event the original tickets may be exchanged at the FC Naples box office in person by the Member or by mail for a ticket of the same price, if available, for any future regularly scheduled match of the current Season. If a match is rescheduled, NO REFUNDS or EXCHANGES will be issued. The original ticket will be valid for the makeup match.

THE MEMBER ACKNOWLEDGES THE RISKS INHERENT IN ATTENDING A LIVE SPORTING EVENT AND (i) VOLUNTARILY ASSUMES ALL RISKS, HAZARDS, AND DANGERS arising from or related in any way to attendance at the event in respect of which a ticket has been issued, whether occurring prior to, during or after such an event, including but not limited to the risk of contracting a communicable disease or illness (including exposure to a bacteria, virus, COVID19 or other pathogen capable of causing a communicable disease or illness), the risk of lost, stolen or damaged property and the risk of personal injury or death, however caused, including, but not limited to, all risk of injury or death resulting from players or objects such as balls entering the spectator area or the negligence or misconduct of other patrons (collectively “Harm”), (ii) waives all claims and potential claims relating to such Harms risks, hazards and dangers; (iii) agrees to be bound by the terms printed on the back of each match ticket provided that if there is any necessary conflict between the terms on the match ticket and the terms of this Agreement, the terms of this Agreement will govern, and (iv) AGREES THAT THE FC Naples PARTIES SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS, DAMAGE OR INJURY RESULTING FROM SUCH CAUSES AND ARE EXPRESSLY RELEASED FROM SAME. By using a ticket, each Ticket User is deemed to agree to the foregoing terms, conditions and agreements.

FC Naples reserves the right to revise the Membership Agreement terms in its sole and absolute discretion by posting such amendments (the “Amendments”) to 

http://www.fcnaples.com/tickets/terms-and-conditions

If Amendments take effect during the current Season and in the sole and absolute discretion of FC Naples are reasonably necessary to address safety, security, or emergency situations, Members will be provided notice of any such Amendments upon the Amendments taking effect. Amendments will not entitle a Member to any refunds.

Without restricting the generality of the foregoing, FC Naples reserves the right to:

Relocate Member’s seats during the Season and at any time during the playoffs or any Pay-As-We-Play Match(es) to accommodate broadcast or security requirements, or for any other reasonable purpose in the sole discretion of FC Naples. Members will not be eligible for any refunds because of the relocation; and Modify Membership pricing for future Seasons.

General Admission seating sections are filled on a first-come, first-served basis. Members are not to leave single seats open, as these areas are consistently sold out.

During all FC Naples matches, Section 12 is a designated standing area. There is chanting, singing, standing, drums, banners, flags and more for the duration of the match. All other sections will follow a “majority rules” policy regarding standing in a match. Persistent standing outside of such designated standing areas during an event may result in seats being relocated at FC Naples’s discretion.

All notices and requests relating to a Membership, whether described above, must be given in writing by the Member, and sent to the attention of FC Naples Fan Relations. No notice or request will be effective or acted upon by FC Naples until received in writing. All correspondence concerning a Membership should include the account number and daytime phone number for the Member. Notices and requests from FC Naples are communicated to Members via several methods, independent of and/or in combination with each other, and include but are not limited to U.S. Postal Service, telephone, e-mail, or other social media outlets. It is the Member's sole responsibility to maintain accurate, current, and complete contact information with FC Naples.

FC Naples has contracted with a texting service, which will allow FC Naples to contact each Member by text message. Such texts may include game information (for example, time changes and parking information), information regarding renewals, special offers, and individual game sales. This service is provided in addition to email and phone call notifications to Members. Members are responsible for any phone, carrier, or other charges associated with texting and mobile notifications. If a Member does not want to receive texts Members can request a STOP to the text and be removed from the text list.

These Terms shall be governed by the laws of the State of Florida without regard to its conflict of law provisions. Any action or proceeding arising out of or relating to this Agreement must be brought in the courts in the state of Florida. The Member knowingly, voluntarily and irrevocably submits to the exclusive jurisdiction of the courts located in Collier County, Florida in any such action or proceeding and waives any objection it may now or hereafter have to venue or to convenience of forum.

Upon remitting any full or partial payment toward annual Membership dues, or by accepting delivery of tickets and Member benefits, each Member acknowledges responsibility for payment of the full annual Membership price, and accepts and agrees to the complete terms and conditions of this FC Naples Season Ticket Agreement, and accepts and agrees to be subject to any amendments made to the foregoing from time to time.

FC Naples

https://www.uslsoccer.com/usl-privacy-policy